For administrators
Schedule and rescheduling, attendance, passes and write-offs, taking payments, debts, working with leads and WhatsApp chats.
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Training your team to work in Umai
A personal session with an expert in your own account and with your own data — not an abstract demo. Administrators stop being afraid of the system and teachers start marking attendance themselves.
Book trainingWhat we cover in a session
We build the program around your role: an administrator and an owner have very different questions
For teachers
The mobile app, marking classes, substitutions, notes about a student, checking their own payroll and schedule.
For owners and managers
Financial reports, sales funnel, teacher payroll, keeping an eye on administrators, and what to review every week.
For marketers
Lead sources, ad reporting, broadcasts and automations, winning back churned clients, working with the lead kanban.
How training works
Criterion
Typical on the market
At Umai
Length of an hour
An "academic" hour — 45 minutes
A full hour — 60 minutes
Whose data is used
A demo account
Your account, your groups and your passes
Session recording
Stored for 30 days
We hand you the file — it stays forever and onboards new employees
How long hours stay valid
Expire after 30 days
Never expire while the subscription is active
Number of participants
A surcharge for every participant
The whole team on one call, no surcharges
Hour packages
An expert hour is a single currency for training, configuration and working through tasks. The bigger the package, the cheaper the hour.
5 hours
200 $
40 $ per hour
10 hours
360 $
36 $ per hour
Save 10% 20 hours
640 $
32 $ per hour
Save 20% - Hours never expire while your subscription is active — spend them as tasks come up.
- The same hour can go to training or to configuration — it is one and the same currency.
- Hours included in the subscription are used first — a purchased package only starts being spent after them.
Part of the services is already in your subscription
On the Extended+ and AI Center Management plans: the longer the payment period, the more expert work you get for free
6-month payment
5 hours
Team training and personal support sessions — spend the hours on whatever you actually need.
That is services worth 200 $
12-month payment
7 hours + turnkey implementation
We migrate your data, configure the system and train your team ourselves. Plus support hours throughout the year.
That is services worth 580 $
- Hours never expire — you can use them throughout the whole subscription period.
- An hour means 60 minutes, not an "academic" 45.
- Regular WhatsApp and email support stays free and unlimited — hours are only needed for personal expert work.
- Hours come with the Extended+ and AI plans. On the Basic plan services are paid separately.
Other Umai services
We help at every stage — from data migration to custom development
Turnkey implementation
We migrate your data, configure the schedule, passes and payments, connect WhatsApp. You get a system that is ready to work.
from 300 $
Learn more
Personal support sessions
An expert works through your center's tasks: reports, automations, payroll and non-standard scenarios.
40 $/hour
Learn more
Custom development
Integrations with your services, non-standard reports and automation built around your center's processes.
from 60 $/hour
Learn more
Frequently
asked
questions
How much does training cost?
40 $ per full hour (60 minutes). With a 6-month subscription 5 hours are already included, with a 12-month one — 7 hours. On the Basic plan services are paid separately.
How many hours does our center need?
Usually 2 hours for administrators and 1 hour for the owner. For a small center that is enough to start working on your own.
Can we train several employees at once?
Yes, bring the whole team to one call — there is no surcharge per participant. We do recommend splitting sessions by role: administrators and teachers need different things.
If an employee leaves, do we pay to train a new one?
No. The session recording stays with you and you use it to onboard new employees. The system also has a free help center and training videos.
Is paying for training mandatory?
No. Basic questions are answered by free WhatsApp support, and the system has a help center and video lessons. Paid training is for those who want an expert personally, working on their own data.
What is the format of a session?
Online, with screen sharing, at a time that suits you. The expert performs actions in your account and answers your team's questions right away.
Can a session be rescheduled or split?
Yes. Hours can be split: an hour now for the launch and an hour in a month when questions pile up. Hours never expire while the subscription is active.
Is training available in Kazakh?
Yes, we run sessions in Russian and Kazakh. Just tell us the language you need in your request.
Book
training
for your team?
Leave your number — we will tailor the program to your roles and agree on a convenient time.
Information on this page is current as of 10.09.2026. Scope and pricing of services may change. Please confirm current terms when you submit a request.