Teacher payroll and incentives
Rates per class, percentage of payments, different schemes per program, substitutions and bonuses — configured so the numbers add up without Excel.
Choose a region
Choose a language
Personal support sessions
When the question is no longer "where do I click" but "how do we set this up for us", an expert goes into your account and does it. Reports, payroll, automations, discounts, branches: we go through the task and configure it together.
Book a support sessionWhat an expert helps with
The tasks that usually get postponed — because nobody has time to figure them out
Communication automation
Payment and class reminders, winning back churned clients, welcome sequences for new leads, segmented broadcasts.
Reports and finance
Income and expense items, cash reconciliation, reporting by branch and program, and a "where is the profit going" review on your own numbers.
Growth and new programs
Opening a branch, launching a camp or a new program, changing pass types — we reconfigure the system around the change.
What is free and what costs hours
Umai support was and remains free. Hours are only needed when we do the work, not when we explain how.
Situation
Free support
Support hours
A feature does not work, a bug in the system
Yes, free and unlimited
Not needed
A "where do I find it" or "how do I do it" question
Yes, we answer on WhatsApp and point you to the article
Not needed
Setting up a payroll scheme for your center
We explain the principle
We configure it for you
Going through reports to find where money leaks
We explain what the numbers mean
We review your center and give you conclusions
Building automations and message sequences
We show how it is built
We configure it for you
Hour packages
An expert hour is a single currency for training, configuration and working through tasks. The bigger the package, the cheaper the hour.
5 hours
200 $
40 $ per hour
10 hours
360 $
36 $ per hour
Save 10% 20 hours
640 $
32 $ per hour
Save 20% - Hours never expire while your subscription is active — spend them as tasks come up.
- The same hour can go to training or to configuration — it is one and the same currency.
- Hours included in the subscription are used first — a purchased package only starts being spent after them.
Part of the services is already in your subscription
On the Extended+ and AI Center Management plans: the longer the payment period, the more expert work you get for free
6-month payment
5 hours
Team training and personal support sessions — spend the hours on whatever you actually need.
That is services worth 200 $
12-month payment
7 hours + turnkey implementation
We migrate your data, configure the system and train your team ourselves. Plus support hours throughout the year.
That is services worth 580 $
- Hours never expire — you can use them throughout the whole subscription period.
- An hour means 60 minutes, not an "academic" 45.
- Regular WhatsApp and email support stays free and unlimited — hours are only needed for personal expert work.
- Hours come with the Extended+ and AI plans. On the Basic plan services are paid separately.
Other Umai services
We help at every stage — from data migration to custom development
Turnkey implementation
We migrate your data, configure the schedule, passes and payments, connect WhatsApp. You get a system that is ready to work.
from 300 $
Learn more
Team training
Personal online sessions for administrators and teachers in your own account, with a recording of the meeting.
40 $/hour
Learn more
Custom development
Integrations with your services, non-standard reports and automation built around your center's processes.
from 60 $/hour
Learn more
Frequently
asked
questions
Is support paid now?
No. WhatsApp and email support stays free and unlimited on every plan. Hours are only needed for personal expert work inside your account.
How much does an hour cost?
40 $ per full hour (60 minutes). Packages from 10 hours are cheaper. A 6-month subscription already includes 5 hours, a 12-month one — 7 hours plus turnkey implementation. On the Basic plan services are paid separately.
Do hours expire?
No. Hours live as long as your subscription does. We deliberately avoid a 30-day limit: tasks come up unevenly in a learning center.
How are hours counted?
By the expert's actual working time, rounded to half an hour. Before we start we tell you roughly how long the task will take — you decide whether it is worth those hours.
Who will work with us?
An Umai expert who configures learning centers every day. They see how hundreds of other centers solve the same problems and bring you a ready answer.
Do we have to give access to our account?
Yes, configuration requires an employee account with limited permissions — you grant it yourself and can revoke it at any time. Every action is visible in the system log.
What if the task turns out to be impossible in the system?
We tell you right away and do not charge the hours. If the task requires changes to the system, we will suggest custom development and estimate it separately.
Need
an expert
for a task?
Leave your number — we will discuss the task and tell you how many hours it takes.
Information on this page is current as of 10.09.2026. Scope and pricing of services may change. Please confirm current terms when you submit a request.