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Knowledge Base
Answers to common questions and guides for working with UMAI CRM
Hashtags 33
#WhatsApp4
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#Auto-reminders5
#Broadcast4
#Notifications7
#Access11
#Role3
#Report23
#Permissions4
#Group23
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#Grade3
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#QR1
#Visits10
#Payment24
#Payroll4
#Export2
#Import2
#Status28
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#Lead16
#Manager11
#Teacher19
#Student29
#Employee15
#Metrics16
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#AI bot3
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#Teacher
UMAI CRM
Universal import
Universal import
Universal import allows you to bulk-create Teachers, Classes and Students in the system from a CSV file, and immediately assign students to classes. The function is located in the Settings (Настройки) section, on the Integrations (Интеграции) tab.
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UMAI CRM
Non-working days
Non-working days
This feature is used to mark a period when classes are not held: for example, during public holidays, an unscheduled center closure, or a teacher's vacation.
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UMAI CRM
Class Planner
Class Planner
The view is used to see the schedule in a time-grid format by rooms.
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UMAI CRM
Employee card
Employee card
The employee card consolidates all information about a worker in one place. It displays classes, schedule, payments, rates, conducted classes and work schedule.
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UMAI CRM
Schedule
Schedule
This tab displays an employee's Schedule and their work shifts.
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UMAI CRM
Work Schedule
Work Schedule
In this tab you configure the employee's work schedule.
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UMAI CRM
Conducted Classes
Conducted Classes
The tab displays a list of all classes that an employee conducted.
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UMAI CRM
Rates
Rates
The tab displays an employee's rates used to calculate their payouts. Rates determine the amount an employee receives for providing services or working with clients.
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UMAI CRM
List
List
The format is used to view the schedule of classes as a table. The schedule is displayed sequentially by time with the Teacher, room, and number of Students indicated.
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UMAI CRM
Timeline
Timeline
The "Timeline" mode is used for a visual view of the Schedule of all Teachers during the day. In this format, Classes are placed on a time line, which allows you to quickly see Teachers' workloads, free intervals, and possible time overlaps.
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UMAI CRM
By Teacher for the Week
By Teacher for the Week
The section is used to plan and control teachers' schedules for the week.
In this mode, Classes are displayed separately for each Teacher, allowing you to quickly assess their workload and distribution of Classes (По учителю на неделю).
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UMAI CRM
All Teachers for the Day
All Teachers for the Day
The section is used to plan and coordinate all classes of the center. Groups and individual lessons are created here, Teachers are assigned, Students are added, and room occupancy is tracked.
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UMAI CRM
Schedule
Schedule
The tab displays the Class schedule.
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UMAI CRM
Classes
Classes
The section consolidates all actions related to classes: creation, configuration, schedule, and student list. It helps manage the process and control class delivery.
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UMAI CRM
Conducted Classes
Conducted Classes
The tab displays a list of Classes that have already taken place.
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UMAI CRM
Participants
Participants
The Participants (Участники) tab displays the Students enrolled in the Class, and below are the Teachers.
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UMAI CRM
Teachers
In this section you can see how Teachers handle their tasks: who earns more, who has a stable workload, and who retains Students. The data helps maintain the team’s strengths and find growth opportunities.
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UMAI CRM
Employees
The section is used to maintain the center's employee database. Employee cards are created here, contact details are stored, and information about the employee's position, specialization, and status is displayed.
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UMAI CRM
Classic schedule view
This section is used for planning and coordinating all Classes of the center. Groups and individual lessons are created here, Teachers are assigned, Students are added, and room occupancy is tracked.
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